Last updated: 14.02.2022
Effective date: 14.02.2022
Thank you for using Citory!
By accessing this Website we assume you accept these Terms. Do not continue to use Citory if you do not accept all of the Terms stated on this page.
Any use of Citory (“we”, “us” or “our”), its Website located at https://citory.co (“Citory”, “Site”, “Website” or “citory.co”), Citory’s apps or Citory’s other services, as a website visitor, a Guest or a Local, constitutes an agreement to all terms and conditions and warrants that Users understand, agree to and accept all terms and conditions contained here.
Locals on the platform and Guests using the platform are in compliance with the Citory Code of Conduct, part of these Terms.
Citory: The entity and its services including the Website located at https://citory.co.
Users: The persons using Citory, Website, Citory’s apps or Citory’s other services as a website visitor, Guest or Local.
Locals: The suppliers of Citory offerings. Citory Locals are defined as such when their profile appears online on the platform and they can receive bookings via Citory.
Guests: The customers of Citory, using the platform to make a reservation or communicate with Locals.
All reservations made via Citory (on Website or app) are automatically transferred to the Local requested.
A reservation is only valid when confirmed by Citory via email.
Guests making a reservation with Citory understand our cancellation policy.
All reservations made by Guests via Citory engage the Locals to provide the service booked.
Locals understand that cancellations and transfers have a negative impact on Guests satisfaction and will affect their performance on the platform.
Citory Locals are aware of our cancellation policy.
When making a reservation, Guests have to pay the full amount in advance. In this case Guests pay us the full amount stated on the Website which is paid to the Local, within 72 hours after the reserved event has taken place in a satisfactory manner, while deducting the Citory fee payable by the Local. As a Guest no additional payments are needed; when the reservation is confirmed by us, all payments are done.
Citory will facilitate the payment as a commercial agent on behalf of the Local. Therefore, by accepting these Terms, the Local enters into an agreement with Citory determining that Citory is authorized to negotiate or conclude the sale of the services provided by the Local on behalf of the Local.
Once Guests have made the payment, they have discharged their payment obligation, i.e. there is final settlement of the Local’s claim on Guest.
We provide services to our Locals and therefore we treat the Local as our legal customer. We will invoice the Local. On this invoice we will state our details, any applicable taxes and details of the service(s) provided by the Local to the Guest. As a Local you are responsible for providing the Guest with any documentation and/or invoice needed in compliance with the applicable tax law(s).
It’s a Local’s sole responsibility to determine which taxes are applicable and required to comply with the applicable local tax law and pay any corresponding taxes. These taxes can include value added taxes, surcharges, sales taxes, personal or corporate income taxes imposed or any other taxes which are levied upon reservations made through our Website or the payment thereof. Locals represent and warrant that they will pay such taxes in time and in compliance with the applicable tax law.
Citory content may not be used or copied without explicit authorization from Citory. All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively “Proprietary Material”) on this Website and on the apps of Citory is owned by Citory, or is used with the owner’s permission. This Proprietary Material is protected in all forms, media and technologies. Users may not copy, download, use, redesign, reconfigure, or retransmit anything from this Website and from the apps of Citory without Citory’s prior written permission.
While we do our utmost best to verify the quality of the events hosted by our Locals, we cannot guarantee these are flawless and neither can we guarantee that all content on our Website is without errors. In the event of misleading representation or misconduct on our Website or in the framework of the events held by Locals through our Website and/or services, we may decide, in our sole discretion, to credit the Guest with a refund for the reservation amount paid or part thereof and charge the Local with this amount. No action of us may be construed as accepting any liability other than as mentioned herein.
When rendering our service, the information we disclose is based on the information provided to us by the Locals. Although we will use reasonable skill and care in performing our service and verify (most of) the Locals we cannot guarantee that all information is accurate, complete and/or correct. Each Local remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information displayed on our platform.
Therefore, use your own best judgment when using any of the services provided by our Locals. Notwithstanding the foregoing, we, including without limitation any content, data and any information related hereto, is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, express or implied, including but not limited to warranties of title or non-infringement or implied warranties of use, merchantability or fitness for a particular purpose or use.
Citory does not warrant that this Website and/or our services will be uninterrupted or error-free. It may correct, modify, amend, enhance, improve and make any other changes to the Website and services at any time or discontinue displaying or providing any content or features without a notice to any user.
We do our very best to make sure all the information we provide you is 100% correct. However, as we are human beings too, errors are made. We hereby disclaim all warranties and conditions with regard to the use of our Website and/or services, including the availability, reliability, or quality of our Website and services, the events distributed through us, including the nature and quality of the events, and is not and shall not be responsible for any error, fault or mistake of any and all content and information received through our users , including by Locals or Guests. We do not endorse any entity, product or service mentioned in any user generated content available on our Website.
Citory’s responsibility is limited to facilitating the availability of our Website, application and services. The participation in any of the events hosted by the Locals is at your own risk. Citory’s liability for damages shall be limited to the amount paid by Guests. Except as provided herein, in no event shall Citory be liable for any indirect, special, incidental or consequential damages of any kind, whether in an action of negligence or other tortuous actions resulting from or arising out of participation in any of the events hosted by the Locals.
By using any service of Citory, including using this Website, you indemnify and hold harmless Citory and its directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of this Website or your violation of these Terms.
If any of the provisions of the Terms are found to be inconsistent or invalid, all other provisions will not be affected and the rest of the Terms will continue to be valid.
The Terms may change over time. We will notify you before any material changes take effect so that you have time to review the changes. If you disagree with the revised Terms, you may terminate the Terms immediately as provided in these Terms. Your continued access to or use of Citory will constitute acceptance of the revised Terms.
You may terminate the Terms at any time by sending us an email or by deleting your account. Citory may terminate the Terms and your account for any reason by giving you 30 days notice via email or using any other contact information you have provided for your account. Citory may also terminate the Terms immediately and without notice and stop providing access to Citory if you breach these Terms, our other policies, the applicable laws, or we reasonably believe termination is necessary to protect Citory, its Users, or third parties. If your account has been inactive for more than one year, we may terminate your account without prior notice.
We’ll assist you in case of issues or complaints where possible. In case of a complaint about, or issue with the platform, app or services, please contact Citory to resolve the problem. In case of a complaint about an event you agree to contact Citory within 1 day after the complaint has arisen and you agree to cooperate with and assist Citory in good faith. You also agree to provide Citory with such information and take such actions as may be reasonably requested by Citory. As a Local you agree that in case of a no show or dissatisfactory deviations in the event caused by you, the Guest will be refunded and you won’t receive payment. As a Guest you understand that in case of a no show or no completion of/interruptions during the event caused by you, you as a Guest are responsible for any damages up to the amount paid.
In case of any damage claims or other complaints related to the event exceeding the amount paid, Citory will mediate in finding a reasonable solution between Guest and Local.
Any claim or complaint against Citory in respect of the service must be promptly submitted, but in any event within 14 days after the reserved event has taken place. Any claim or complaint that is submitted after the 14 days period, may be rejected and the claimant shall forfeit his/her right to any (damage or cost) compensation.
To the extent permitted by law, these Terms and the provision of our services shall be governed by and construed in accordance with Turkish law and any and all dispute arising out of these Terms and our services shall exclusively be submitted to the competent Court in Ankara, Turkey.
Citory Locals are expected to adhere to and respect the Citory Locals Code of Conduct. The Citory Locals Code of Conduct contains quality standards as well as basic requirements for hosting.
Local quality at Citory is defined by the following standards:
Passionate Locals are the heart of Citory. Our promise to Guests is to offer them a unique experience, led by Locals that are passionate about the topic of the experience, have a personal connection to it, and deep knowledge of it.
As a Local, you are expected to communicate this passion with your Guests:
Citory Locals want to share the real soul of their city, offering an authentic experience to Guests.
Provide an authentic experience by sharing a unique perspective, unveiling secret gems, providing unique access to your Guests. Remember that Guests booked you because they are looking to experience something they could not do by themselves!
Connecting cultures and people is our mission. Connect with your Guests at all the steps of their Citory journey.
Before meeting the Guests:
During the experience:
After the experience:
Not meeting these standards will result in an incompatibility to work as a Citory Local. If you need any extra support or coaching, we are here for you! Get in touch with our team to receive help & resources.
The following requirements are minimum standards that Locals must fulfill to keep a Citory profile. Any breach of these requirements will result in a performance breach and may lead in your removal from the platform.
Locals are required to respect the following professional standards:
Citory Locals represent the Citory community, and are therefore expected to respect the following limitations:
Locals commit to maintaining high standards of safety and security when providing a service to Guests. The following standards apply:
Citory connects Guests to Locals around the world, offers genuine experiences and builds bridges between cultures.
To ensure the connections created are mutually beneficial and respectful, any usage of the Citory platform must be in line with our Code of Conduct by which users agree:
Citory is an online platform for Guests seeking to engage with Locals all over the world to offer them the most outstanding cultural and gastronomic experiences in a city. We are a marketplace where demand (Guests) meets supply (Locals).
Through our Website, Guests can book local experiences with Locals all over the world.
By making a reservation through our platform, Guests enter into a direct contractual relationship with the Local with whom they make a reservation. From the point when the booking is made, Citory acts solely as an intermediary between the Guest and the Local. Citory is not a party to any agreement between the Guest and the Local and is not liable for any (attributable) failure to perform or other damages arising out of the relationship between the Guest and the Local.
With every booking it is required that at least one person who is 18 years old or older is present during the experience.
Citory is an online platform for Locals seeking to engage with Guests from all over the world to offer them the most outstanding cultural and gastronomic experiences in a city. We are a marketplace where demand (Guests) meets supply (Locals).
Citory offers Locals the possibility to offer local experiences to Guests via the platform (Website and Citory apps) as well as through partnerships with other companies.
Citory promotes the Local’s profile as well as offerings and helps them succeed in their endeavor as a Citory Local.
By facilitating access to different cultures and everything the world has to offer, we hope
to inspire people to learn, create equity in pay for Locals and increase awareness and empathy to spark positive change. This intention underpins everything we do.
We believe that celebrating the diversity of our Local community, all of our Guests, and our team will make the world a better place.
Please contact us if you have any questions or concerns from the contact information below: